Frequently Asked Questions

How do I protect the balloons from the weather? 

We do not provide weather protection for the balloons. We suggest setting up a tent to shield the balloon structure if the weather is not the ideal condition. 

How does the Texas heat affect the balloons?

The heat frequently turns our glossy balloons to a matte finish. We prefer this look and think it enhance the balloon creation! 

 When do I have to pay? 

We require 50% of your total to confirm your booking. The second 50% is due 7 days prior to the event. 

 Will you deliver the balloons? 

Yes! When you book, let us know when your event is so we can schedule a delivery time. If you are not at the delivery location, we will leave the balloons under a covered area at the delivery location. 

Can I pick up the balloons?

Yes! You are able to schedule a pickup time with us if you do not want to pay the delivery fee. We will not put the balloons in your car, so please come prepared with a large enough vehicle and space to transport your balloons. 

Are the balloons eco-friendly?

Yes! We only use premium balloons that are made with natural latex – no plastic. These balloons are 100% biodegradable, so don’t worry if one floats away! 

 How long is the life of the balloons?

We cannot guarantee the lifespan of our balloons, but we do guarantee your balloons will look their best for the duration of your day event!

How do I know the color combination I choose will look good?

We will help you pick out your colors! We won’t give you a product that doesn’t look good. If you are doubtful your colors will work, we will help you find the perfect combination.

Will you set up the balloons? 

Yes! This is what we call “the installation”. When we deliver the balloons we will set up and install the structure to ensure the balloons are sturdy and look perfect. 

Do you provide backdrops for the balloons? 

Yes! We have some backdrops that you may rent from us. You are welcome to provide your own backdrop, however, we ask that you ensure it is sturdy before we arrive for the installation.

Can I return the balloons?

No. All sales at Up Up Balloons are final.  

If we didn’t answer your question, ask your question here or give us a call at

817-369-4000 or text 817-809-6372.